Current as of September 08, 2025

Terms and Conditions

Everything you need to know about using Join Dig — clear, simple, and fair.

This page sets out the terms of business on which we supply access to any pricing information and pricing comparisons relating to products and/or services supplied by third party retailers; and/or to receive a payment from us, being a proportion of the payment which we receive from that third party retailer, or any introductory or other payment from us (“cashback”), which can become available to you due to your use of our website at www.joindig.co.uk or any other domain name which we may use for the purposes of our business (the “Site”). You should read these terms of business carefully and in full before using our Site. By attempting to access pricing information and/or pricing comparisons on the Site, or to obtain cashback, you agree to be bound by these terms of business.

Please tick the tick box next to this link to the Terms and Conditions if you accept them (for example, by ticking the appropriate box on our website, or when installing a browser extension, or on our mobile or desktop application or otherwise). If you do not accept these terms of business, you are not permitted to access pricing information and pricing comparisons, or to obtain cashback.

Who we are

The Site is a website operated by Dig Rewards Limited (UK Company number 14485051), whose registered office is at Hazelbank Sandy Lane, Antrobus, Northwich, England, CW9 6NU and referred to throughout these terms of business as “we” or “us” or similar.

Who you are

By using the Site, you are agreeing that:

  • You are a UK resident;
  • You are legally capable of entering into binding contracts;
  • You are at least 18 years old.

We may refuse to allow access to cashback to persons in any country that we may see fit.

Retailers

We do not sell or supply any products or services, other than the supply of cashback, which is paid subject to these Terms and Conditions. All products and/or services referred to on the Site are offered by third party businesses (“Retailer”).

A Retailer is a third party unrelated to us, which sells, supplies and/or provides products and/or services. The contract for the supply and purchase of those products and/or services shall be between you and the Retailer. We shall accept no liability or obligation in relation to any such supply, or in relation to any returns, as there is no contract between us for that supply. We will have no liability to you in relation to the Retailer’s website, or for any activity on it.

Cashback

Whether cashback due to you is payable will be at our absolute discretion and will rely on several factors which all must have occurred first, including but not limited to: you finalising your purchase with the Retailer, the Retailer or you has not cancelled the transaction, the Retailer paying us a payment in relation to your payment, the Retailer identifying to us that the payment sent to us related to your transaction with them and you supplying us with valid personal details and bank account details prior to the transaction with the Retailer occurring.

To receive cashback from us, you must also meet our conditions for it to be a qualified purchase:

  1. You have an existing and valid user account with us (we may suspend or cancel user accounts for any breaches or suspected breaches of user rules or our Terms and Conditions);
  2. You have provided us with a valid UK bank account and sort code prior to entering into a transaction with a Retailer;
  3. We do not suspect you of having any illegal intention in making a transaction with the Retailer or in obtaining cashback, including but not limited to a breach of any money laundering regulations.

The amount of any cashback to be paid to you will be at our absolute discretion.

Cashback is not transferable to any other person or entity.

Retailers will normally pay us within 30 – 90 days of your transaction and it may take us approximately 60 – 90 days more to pay you the amount of the cashback due to you. We accept no liability to you whatsoever for the timing of the payment to you. Time is not of the essence.

Each amount of cashback which you earn via the Site must be redeemed within 12 months from the date of the transaction with the Retailer. After this time, cashback earned on that particular transaction will expire and will no longer be claimable or payable to you. We will provide no warnings as to expiration dates, it is up to you to keep track of these.

Cashback can only be claimed for amounts of £20 or above. Cashback lower than this amount cannot be claimed and will not be payable to you.

Invitations and special offers

At certain times we might have special offers, which can result in Cashback being due to you if you invite someone else to become a member of the Site and they accept the invite, or to the person accepting the invitation to become a member of the Site, or for any other reason. Such invitation offers or other special offers will be subject to the terms and conditions as stated in this document, or otherwise stated on the Site.

Cashback offered relating to invitation or other special offers will typically be only available once the user (or the person they invite) reaches a minimum level of cashback earned from purchases with Retailers. The minimum amounts will be stated on the Site should they be derived from promotional activities, otherwise it is £20.

Availability of the Site

If it is necessary for us to interrupt the availability of the Site, we are permitted to do so, at our absolute discretion, without notice to you. You acknowledge that the Site may also be interrupted for many reasons beyond our control.

We also do not accept responsibility for any inability to use the Site or to access pricing information and pricing comparisons, or to access cashback, or cashback expiring, or to click on any links that may be due to failures in computer systems, high internet traffic, hardware or software failure, server faults or any other similar reason.

Your registration with us

We may terminate this agreement at any time (by giving notice) and/or terminate your account and/or your access to the Site, for any reason, with immediate effect without notice.

You accept responsibility for any action done by any person in your name or under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. Accounts cannot be shared or transferred.

Use of the Site

You agree that you will not, and will not allow any other person to, without our express written consent:

  1. Modify or cause damage or unintended effect to any portion of the Site, or any software used within it;
  2. Link to the Site in any way that would cause the appearance or presentation of the Site to be different from what would be seen by a user who accessed the Site by typing the URL into a standard browser;
  3. Download any part of the Site;
  4. Collect or use any listings, descriptions, prices or similar items;
  5. Collect or use any information obtained from or about the Site or any of the content on the Site except as intended by us;
  6. Aggregate, copy or duplicate in any manner any of the content or information available from the Site;
  7. Share with a third party any login credentials to the Site;
  8. Web scrape, screen scrape, harvest, reproduce, republish, disassemble, decompile or reverse engineer any of the content on the Site.

Our liability

We shall have no liability to you in connection with the supply of any pricing information or the payment of cashback or expiry of cashback or the use of the Site in any way. It is for you to determine whether any particular price is best for you by also taking into account factors other than price, such as the quality of the products or the identity of the Retailer.

We do not exclude or limit in any way our liability to you:

  1. For death or personal injury caused by our negligence;
  2. For any matter in relation to which it would be illegal for us to exclude, or attempt to exclude, our liability.

We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and/or us, including but not limited to loss of income or profit or damage to a business.

Legal issues

Without prejudice to any other rights or remedies which we may have, we may terminate the agreement between us, without liability to you (and without any obligations to you regardless of whether they existed before the breach) immediately on giving notice to you, if you should be in breach of any of the terms of these Terms and Conditions.

Communicating with you in writing

In certain circumstances, the law may require that we must communicate with you in writing. When using the Site, you accept that our principal means of communicating with you will be electronic and that this falls within the definition of writing. Communications will also be subject to our Privacy Policy.

Notices

Any notices you send to us must be given by email.

We may give notice to you at either the e-mail or postal address you provide to us when you registered with us.

Transfer of rights and obligations

The contract between us binds both you and us and our respective successors and assigns.

You may not transfer, assign, charge or otherwise dispose of any contract with us, or any of your rights or obligations arising under it, without our prior written consent.

We may transfer, assign, charge, sub-contract or otherwise dispose of a contract between us, or any of our rights or obligations arising under it, at any time during the term of the contract in question.

Events outside our control

We do not accept any liability for any failure to perform or delay in performing any of our obligations under a contract between us where such failure or delay is caused by events outside our control (“Force Majeure Event”).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our control and includes in particular (but without limitation) strikes, lock-outs or other industrial action, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport, impossibility of the use of public or private telecommunications networks, or the acts, decrees, legislation, regulations or restrictions of any government.

Our performance of any contract with you is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.

Waiver

A waiver by us of any of these terms of business shall not be effective unless it is expressly stated to be a waiver and is communicated to you in writing. No such waiver shall constitute a waiver of any other prior or subsequent breach and we shall not be affected by any delay, failure or omission to enforce or express forbearance granted in respect of any of your obligations.

Severability

If the whole or any part of any provision of these terms of business is or becomes invalid, void or unenforceable for any reason, then it shall to the extent required be severed from these terms of business and rendered ineffective so far as is possible without modifying the remaining provisions, and shall in no way affect the validity or enforceability of any other provisions.

Entire agreement

These terms of business and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any contract between us, and will supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

Our right to vary these terms of business

We have the right to vary these terms of business from time to time and we encourage you to revisit them periodically to ensure that you are fully aware of them at all times. Any changes are effective immediately upon posting to the Site. Your continued use of the Site constitutes your agreement to all such terms and any changes to them.

Law and jurisdiction

Your access to the Site and the supply of cashback will be governed by the law of England and Wales. Any dispute arising from, or related to, such contracts (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England and Wales.